Support
How to reach us during private beta, what to include, and what is and is not promised.
ModelBeat is in private beta. There is no published SLA, no uptime commitment, and no support response target. What there is: a small team that reads everything.
Getting help
Reach us by email, during business hours, at hello@neuralarc.ai.
Include the X-Request-Id from the response. It is on every response, success or
failure, and it is the fastest path to the exact call in our records — usually the
difference between an answer in one reply and four rounds of narrowing down.
X-Request-Id: req_01HXYZ...See Errors for how to read it off both a success and a raised exception.
What to send
| Reporting | Include |
|---|---|
| A failing request | X-Request-Id, the status code, and the literal error value. Never the API key. |
| A billing discrepancy | The X-Request-Id and your recorded usage.cost.total_cost for it. See Costs. |
| A security issue | Write first, before any public disclosure. Do not include live keys in the report. |
Never send us a key
No support question needs your mb_live_ key, and we will never ask for one. If a key
has been exposed anywhere, revoke it in the console first
and reissue. See Authentication.
Requests we prioritise by demand
Several beta constraints are deliberate rather than permanent, and demand is how they get scheduled. Tell us if you need:
- The served model on the response, programmatically. See Routing.
- The Anthropic Messages or OpenAI Responses request shape. See Limits.
- The DPA or the sub-processor list. See Data handling.
What changes without notice
Anything not in the API reference is not part of the API and may change or disappear at any time. The documented surface will change by growing, not by breaking what is written down. See Limits.